Career Insider Situation Judgement Aptitude Test 0010

For each of the below questions, please select the option you are “Most likely” and “Least likely” to perform.

Question 1

You're about to start on a new project. You don't know your colleagues and have the least amount of experience on the team. The project is completely new to you and different from anything you have ever worked on before. Your supervisor will not be in the office to help you, but she encourages you to seek her support whenever you like.


A.Call your supervisor when there is some downtime to "check-in.” 
B.Call your supervisor if you come across tricky problems that you can't resolve on your own. 
C.Email your supervisor each week with a summary of all the activities you've completed.

Question 2

You have been asked to make a dividend payment to a client for the security that they have held. They were supposed to receive $1,000, but they only received $700.


A.Call the client to apologize and explain that this was a mistake. Ask if they would be satisfied to receive the other $300 that they are owed. 
B.Ask a colleague for advice on how to best handle this situation. Work collaboratively with the co-worker to resolve the client's issue. 
C.To be able to address all questions the client may have regarding this error, take time to thoroughly investigate why it occurred before you inform the client.

Question 3

You discuss the client's issue with your colleague. They advise you to pass the issue on to the settlements team, as they would usually handle these types of discrepancies. You follow their advice and inform the client. The client is unhappy about the delay but agrees to your course of action. He then says he wants to talk to you about a loan with the company and he expects a reduced rate to be applied, especially after the mistake in the dividend payment. You do not have the authority to grant this rate.


A.Tell the client you will need to consult your line manager to determine whether such a request can be approved. 
B.Inform the client that the rate for that type of loan is fixed and that, unfortunately, you are not able to grant his request.
C.Ask the client for more details about the loan, including the urgency of his request and how he intends to use the money.

Question 4

You speak with your line manager about the client's issue, and she approves a slightly reduced rate which the client accepts. After completing the loan arrangements for the client, he asks you for the details surrounding a new product. You aren't currently familiar with the product but are scheduled to attend a product launch briefing in two days' time. This product launch will be run by your former line manager from your last Graduate Talent Program placement. 


A.Promise to immediately contact the person who is running the product launch (your former line manager) to find out the details for the client then call the client back. 
B.Advise the client to speak with your former line manager who is launching the product, and provide the relevant contact details. 
C.Tell the client you will be receiving a briefing about the product in two days and will call him right after the briefing ended

Question 5

You have been reviewing the processes used for trading between the company and external trading partners. When you examine one partner's trading process, you notice he is making the same mistakes every day, and no one seems to know why. Standard processes are in place to catch these mistakes, which work most of the time. However, in this case, mistakes are occurring more frequently.


A.Bring the issue to someone who works regularly with the partner in question.
B.Work with the appropriate trading process managers to examine the issue in more detail.
C.Check that the standard processes have addressed all occurrences of the issues. 

Question 6

You highlight the issue to a senior trader who has regular dealings with the partner. The trader is grateful and you are assigned to work with him more regularly. One day he asks you to perform a particularly complex task. As it's your first time, he outlines the recommended process. However, you feel that the process he describes is flawed and could easily lead to errors.


A.Do exactly as the senior trader has requested, taking great care to follow the process. 
B.Ask the senior trader if that is really the process and explain why it seems susceptible to error.
C.Go back by yourself and investigate why you feel the process is flawed and may lead to errors.

Question 7

The trader tells you he doesn't care that the process seems flawed and in your view may be susceptible to error; it has been in working for 10 years and was designed to be the most effective and efficient process.


A.Ask a relevant specialist to review the process to see if it could be improved.
B.Quickly speak to your colleague's line manager to check that they know about the situation or update them if needed. 
C.Escalate your concerns about the process to the senior trader's manager.

Question 8

Your business area is made up of teams with a wide range of responsibilities, including several graduate trainees. Two people from another team in your business area are working on a presentation and they need to complete it by tomorrow. No one in their team is available, so they ask for help from the wider business. The content of their presentation is not your area of expertise, and you are busy working on important (but non-urgent) tasks.


A.Offer to help them, and make it clear that you will need to learn more about their team's work.
B.Focus on completing your important tasks to ensure you're ahead of schedule.
C.Ask your line manager to decide who's best able to help, based on who's available and what they

Test Solutions

Question 1

Suggested Solution: Most Likely (), Least Likely ()

 

Question 1

Suggested Solution: Most Likely (B), Least Likely (A)

 

Question 2

Suggested Solution: Most Likely (B), Least Likely (A)

 

Question 3

Suggested Solution: Most Likely (A), Least Likely (B)

 

Question 4

Suggested Solution: Most Likely (A), Least Likely (B)

 

Question 5

Suggested Solution: Most Likely (A), Least Likely (C)

 

Question 6

Suggested Solution: Most Likely (B), Least Likely (A)

 

Question 7

Suggested Solution: Most Likely (A), Least Likely (B)

 

Question 8

Suggested Solution: Most Likely (A), Least Likely (B)