Career Insider Situation Judgement Aptitude Test 0009

Question 1

You have recently joined the company, and you are following an induction plan with other new starters. As part of the induction, you meet with a senior stakeholder who is responsible for the induction plan design. In this meeting, they ask you to share your experiences so far. Due to the varying levels of the new starters, you feel that the induction is not working optimally.

What do you do?

By dragging and dropping (or in this case, simple indication), please RANK ORDER the options below, with 1 being what you are most likely to do and 5 being what you are least likely to do:

  1. You wait to see if other new starters have picked up the same areas of improvement. If they do, you can share with the stakeholder at a later point.
  2. You share your experiences of the induction and mention that there are a few areas that could benefit from improvement.
  3. You share your views with the stakeholder when explicitly asked. You offer your suggestions for amendments and how this may improve the induction.
  4. You appreciate that you are new to the business and the stakeholder has a lot of experience. You leave your suggestions to a later stage, once you have completed your induction.
  5. You tell the senior manager that you feel the induction is not working optimally. You share your suggestions that will accommodate different levels of new starters.

 

Question 2

Your manager has asked you to lead on a new research project which focuses on new technology used across the company. It is up to you how you conduct the research, and who you wish to involve.

What approach would you take?

By dragging and dropping (or in this case, simple indication), please RANK ORDER the options below, with 1 being the approach you are most likely to take and 5 being the approach you are least likely to take:

  1. You want to involve your colleagues in your project. You reach out to your network to explore.
  2. You have a preference for working alone, but inform your manager that you are open to involving others if required.
  3. You enjoy teamwork, so you contact your colleagues. You begin to plan who to involve and which tasks will suit which people.
  4. You are comfortable working either alone or with others, so you tell your manager that you will be guided by them.
  5. You work well alone, and tell your manager that you see this as a good opportunity to work independently on a project.

 

Question 3

An upcoming event has been advertised by e-mail, which gives new joiners the opportunity to speak to business leaders across the organisation. The event is optional, but everyone is welcome to attend. You have a number of daily tasks and activities to complete. Attending the event will impact the time you have left for your work.

What do you do?

By dragging and dropping (or in this case, simple indication), please RANK ORDER the options below, with 1 being what you are most likely to do and 5 being what you are least likely to do:

  1. You attend the event. You know that learning more about the business will make you more effective in the future.
  2. You attend the event, as it will provide you with a break from current tasks. However, you intend not to stay too long, so you can finish as much as possible from your daily tasks.
  3. You prioritise your daily tasks, as you feel these are the best use of your time. You feel capable of fulfilling your role without meeting the business leaders.
  4. You consider the pros and cons of attending the event. You decide to go, as attending the event will lead to useful new knowledge and information.
  5. You decide to attend the event. You are passionate about opportunities to learn and ask questions.

 

Question 4

You have been asked to review a number of potential customer service initiatives by a senior stakeholder. The initiatives are ways in which the customer experience can be enhanced. You are asked to decide which you would recommend for the company.

How do you decide which to recommend?

By dragging and dropping (or in this case, simple indication), please RANK ORDER the options below, with 1 being the approach you are most likely to take and 5 being the approach you are least likely to take:

  1. You know that customers remain generally happy with the services provided. You recommend that the current level of service should be maintained.
  2. You understand that customers always want the best service, so you consider all of the recommendations. You select those that are quickest and easiest to implement.
  3. You use your understanding of customer needs to inform your recommendations. You believe that this should always be a priority when enhancing the customer experience.
  4. You know that the customer experience is already good, so you only consider those recommendations where an improvement is required to enhance this
  5. You know that customer service is very important. You focus on the recommendations that you believe will have the greatest customer impact.

Question 5

You and your manager are having your monthly one-to-one meeting, and you are discussing your future. You have come to the end of your first placement, and you now need to decide where you want to go next. Your manager outlines two areas, one of which is very similar to your current placement, and the other which is more of a stretch for you. You are interested in the work involved in both areas.

What area do you choose?

By dragging and dropping (or in this case, simple indication), please RANK ORDER the options below, with 1 being what you are most likely to choose and 5 being what you are least likely to choose:

  1. You immediately choose a placement similar to your current role. You have enjoyed your current placement and would like to stay in an area you feel confident in.
  2. You would be happy in either area so you ask your manager for their advice on what they feel you are most suited to.
  3. Your preference is for the more challenging placement, as you feel it will be a good opportunity to improve your work.
  4. You immediately select the more challenging placement. You are determined to push yourself and meet the new challenge successfully.
  5. You would prefer to work on the placement aligned to your current one. You feel this will allow you to use the knowledge and experience you have gained so far

 

Question 6

As part of your role, you are responsible for producing a monthly report that shows the effectiveness of processes within your business area. You have prepared your information for this month’s progress meeting, which starts in two hours when a colleague sends you their latest figures. At a glance, you see that this makes your review inaccurate.

What do you do?

By dragging and dropping, please RANK ORDER the options below, with 1 being what you are most likely to do and 5 being what you are least likely to do:

  1. You are keen to include the new information within your report, so you quickly update the areas in your report that are most crucial to the meeting.
  2. You summarise the new information and establish the key themes from it. You give your report as planned, and provide an overview of the new information as additional information.
  3. You decide to present your report as planned and will mention that some new information was received, but it was too late to include this. You do, however, promise to send the new information after the meeting.
  4. You enjoy receiving the new information, so you review the new figures and quickly refresh your report based upon these, before the meeting.
  5. You are content with your report, and in light of the lateness of the data, you decide to present what you have prepared. You can always incorporate the additional information in next month’s review.

 

Question 7

You have been asked to carry out an in-depth analysis of current business processes and report on any inefficiencies you identify, together with possible solutions.

How would you approach this?

By dragging and dropping, please RANK ORDER the options below, with 1 being the approach you are most likely to take and 5 being the approach you are least likely to take:

  1. You take a sequential approach, interpreting the data available in a step-by-step way, helping you to establish the root cause of any problems.
  2. You start by identifying the problem areas and then work backward in a logical order to develop possible solutions.
  3. You are naturally guided by your own impression and view of the business. From here, you recommend the main issues to focus on.
  4. You have an idea of what works well for other organisations, so you base your own recommendations on this.
  5. You ask various business areas to outline where they believe the problems, and then focus your investigation on these aspects.

 

Question 8

Your team is shortly going to carry out some significant re-branding. This means any materials or communication to come out of your area will have a set style and tone of voice. You have been asked to gather the ideas of your team so that they can be presented to the Marketing team. Despite a great deal of enthusiasm, the ideas are varied and, in some cases, contradicting.

How do you proceed?

  1. You gather everyone’s ideas and compare them. You try to select the most relevant and useful information to present to the Marketing team.
  2. Given the scope and variety of the ideas collected, you decide to allow the Marketing team to decide which they feel are most appropriate. You value their outside perspective and feel they will know best.
  3. You review all of the ideas put forward and seek to identify the best solution. You try to see the situation from your colleagues’ perspectives and find a solution that will keep everyone happy.
  4. Given the contradictions in the ideas you gathered, you decide to make your own recommendation to the Marketing team, base on your own experience and insight.
  5. After consideration of all of the ideas, you decide to prioritise the ideas which are in line with your own views. This confirms that your initial thinking was in the right direction.

 

 

Test Solutions

Question 1

Suggested Solution (most likely – least likely): B, E, D, A, C

 

Question 2

Suggested Solution (most likely – least likely): C, A, D, B, E

 

Question 3

Suggested Solution (most likely – least likely): D, E, A, B, C

 

Question 4

Suggested Solution (most likely – least likely): E, C, B, D, A

 

Question 5

Suggested Solution (most likely – least likely): C, B, E, D, A or DCBEA

 

Question 6

Suggested Solution (most likely – least likely): A, D, B, C, E

 

Question 7

Suggested Solution (most likely – least likely): A, B, C, D, E

 

Question 8

Suggested Solution (most likely – least likely): C, A, E, D, B