Career Insider Situation Judgement Aptitude Test 0008

RE: Resilience Training


We're looking at getting some resilience training booked in for our team. However, we're not too sure about the specifics and what the benefits are.

I've found some information, attached, but still have some questions - If you could help me answer these, that would be much appreciated! What are the benefits of resilience training for individuals as detailed within this article?



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Orchid Workers and Resilience Training

In the Swedish language, there's the metaphor of amaskrosbarn, a "dandelion person", and orkidebarn, an "orchid person". A dandelion is resilient, as it can flourish in the harshest of environments, on a well-trodden path or through a crack of concrete, for example. However, an orchid requires protection and shelter to thrive. A dandelion person in the workforce is a resilient worker - one that thrives through pressure and can easily bounce back from failure - however, an orchid worker is less resilient and can struggle through stressful and adverse situations. Resilience training focuses on these "orchid workers".

With nurture and support, an orchid grows to be an extraordinary thing. With development and effective training, an orchid worker can develop into a resilient and successful employee.

With resilience training, your workforce can become more flexible, creative, and positive when faced with change. It can promote 'can-do' attitude and can help employees become more level-headed and calmer under pressure. Additionally, resilience training has been proved to increase performance and productivity of the workforce and has been successful in Sweden, Japan, England, and Germany.


Select an option below to reply.

  1. Resilience training focuses more on the benefits to the organisation, rather than the individual worker. Therefore, I cannot say whether there are individual benefits.
  2. Training can enhance a positive and active approach, making them more relaxed and composed under pressure, and can make them more innovative.
  3. For individuals, resilience training can highlight the support needed for these individuals to fully flourish in their role.


Question 2

From: Nojus Sharp,

RE: Smart(er) Computers


I'm currently in the process of designing an information session around the topic of technology and the future world of work.

I've put together the below piece which introduces the session and I just want to run this by you to check the clarity of this. Can you answer the below question?

From my piece, what are the benefits of this for us as an organisation?



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Google's Director of Engineering and futurist, Ray Kurzweil, predicts that computers will reach "human-level intelligence" by 2029. After this date, computers will develop until the point until machines have an intellectual capability that far outreaches human intelligence. This is called 'singularity' and it's predicted that singularity will occur by 2047.

However, we shouldn't fear super-intelligent machines and the sci-fi story of machines taking over the world. In fact, we should view singularity as an opportunity for humankind development.

Kurzweil envisions it as the next stage of evolution, whereby we connect machines to our own brains (the neocortex) and utilise the super-intelligent computational power to increase our own cognitive capacity. Therefore, instead of fearing machines, we should look forward to a future in which there's a synthesis of human-machine intelligence.

So, what does this mean for the future of work? Well, with human-machine synthesis, humankind will be able to think more creatively, process information much faster, and ultimately be better at everything that we are capable of currently. As such, the workforce will be more productive, effective, and efficient, ensuring that organisations will grow faster, be more successful, and demonstrate greater profit turnover.

We're in for some exciting times.


Select an option below to reply.

  1. It means that the workforce will be more effective, efficient, and productive, which leads to potentially faster organisational growth and profit turnover.
  2. The benefits include opportunities for us to evolve our cognitive powers and create a world that capitalises on the synthesis of human-machine intelligence.
  3. In the future, after the point of singularity, we can benefit from the super-intelligent computational power of technologically enabled machines.


Question 3

From: Tina Olson,

RE: Cyber Security Query


Thank you for sending me the piece on social engineering after the cybersecurity training.

I've found it so interesting and helpful, but I still have a query regarding one aspect of it - can I run this by you? I once got an email from a weird address asking me for our company's phone number. I supplied it to them, even though this number is on our website - based on the article, was this a phishing scam?



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Social Engineering and Data Breaches

The term 'social engineering' refers to any type of persuasion that influences people to take detrimental, harmful actions. In the cybersecurity sense, it's the application of psychological influencing techniques to get people to divulge confidential information, such as computer passwords or private data files.

Social engineering techniques rely on the way people process information. Social engineers exploit decision-making processes known as 'cognitive biases' (i.e., flaws in our thought patterns).

Phishing is a social engineering scam whereby an engineer obtains private information by sending an email that appears to be from a legitimate source. Within the email, they'll request verification of some kind and warn of potential negative consequences from non-compliance.

Some social engineers target specific employees with phishing attacks, hoping to obtain private, business secrets. For example, they'll pretend to be a CEO and send an email to a junior staff member, asking for an internal company document.

The biggest defence against phishing attacks is being aware. Phishing attempts may look real, but if it seems suspicious and it's been sent from a strange address, then query the request with the actual person in question (e.g., emailing your CEO separately).


Select an option below to reply.

  1. One of the signs of a phishing attempt is an email being sent from a weird, unusual email address. So, yes, you were likely a victim to a phishing scam.
  2. A phishing attempt needs to have a negative consequence for not complying. To see whether this was a phishing attempt, can you send me the email?
  3. Phishing occurs when someone tries to gain confidential data. As they only attempted to get your company's number, this is not a phishing attempt.


Question 4

From: Elly Melendez,

RE: Women in Tech - Conference Prep


I'm giving a talk at a conference next week and I'm presenting my piece on 'Encouraging Women into the World of Tech'. I've drafted the summary of my presentation and was wondering if you could take a look and see if it's clear on how to improve voice-recognition software?



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Initial voice-recognition software was tested with male subjects. When these products were released, they didn't work for half of the population because the software couldn't recognise a typical woman's, higher-timbred voice. It's safe to say, if more women were involved in the design and calibration of voice-recognition software, this problem wouldn't have existed.

The technology market is a rapidly growing sector, but less than a third of people within this sector are women. It's clear from numerous studies that women and men are equal when it comes to aptitude for technology roles, but women are still underrepresented in this sector.

To promote women in tech, we need to market the technology field and demonstrate the beneficial impacts that tech roles can have. For example, tech specialists can stop cybercrime, solve global problems, or develop the next big software program. There are also things we can do within organisations as well. If you're an employee, send the message that women belong in tech roles and, if you're a manager, make attracting and retaining women in tech roles a priority. Even small things like including a gender diversity statement on job adverts and getting your team engaged with the issue can help immensely.


Select an option below to reply.

  1. It's clear from the information you've supplied that we can improve voice-recognition software by testing on people with higher-timbred voices.
  2. Even though you've suggested getting women involved in the design / testing of this software, you haven't explained how to improve voice-recognition software.
  3. We can improve the effectiveness of voice-recognition software by promoting women in tech roles and getting teams engaged in these promotion efforts too.


Question 5

From: Randall Hume,

RE: Team-building Prep


I've been tasked with organising our next teambuilding event, but I want to make sure it's worthwhile. Could you help by looking at this article and letting me know how this article defines team training?



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Teambuilding aims to enhance social and professional relationships within a team. This is distinct from team training as training aims to improve the efficiency and success of workplace processes, rather than interpersonal relationships. Also, team training is often directed from Business Managers and / or Learning and Development / HR Officers to a group of workers, whereas teambuilding involves a collective group working together. Teambuilding is often defined as any activity that's aligned around shared goals, builds working relationships, and reduces role ambiguity. One example of a teambuilding exercise is completing an escape room, in which a team work together to gather clues and solve puzzles in order to escape one or more rooms in a limited amount of time. In comparison to other teambuilding activities, escape rooms are a relatively new concept.

Mostly, teambuilding exercises attempt to increase work performance in team-based environments by improving the interpersonal relationships within that team. Studies demonstrate that teambuilding is an effective means of fixing issues caused by poor relationships within working teams and can increase team performance by a notable degree. In fact, research has shown that teambuilding is more successful than financial incentives to increase team performance in organisations.


Select an option below to reply.

  1. From the information provided, team training is the act of enhancing and improving group procedures by getting the team to solve collective problems.
  2. This information describes the outcomes and factors that contribute to team training, but it doesn't provide a definition of what team training is.
  3. It's clear from this information that team training is a group activity directed by a senior member that involves members to achieve a solution together.



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