Career Insider Situation Judgement Aptitude Test 0004

“Successful staff share their knowledge widely with their colleagues, work well with others in a variety of environments and enjoy being given a lot of responsibility. Lastly, we’re looking for people who are open to receiving feedback.”

 

For each of the below questions, please select the option you think “the most effective response” and “the least effective response”.

Question 1

Monday 10:00 am

Internal kick-off meeting

Helen (Project Lead): “Hi, thanks for coming.

So this project was such successful last quarter, we gonna be following the same process again this year. I don’t think there is any point in adding technological solutions to what we currently doing.” 

In your mind:

This was such a stressful client to work with last year. We didn’t have enough resources, so I had to do so much overtime.

  1. Challenge the project lead to make it clear a bigger team is required, and outline where technology can be used to reduce the workload.
  2. Stick to the existing process. The project lead would’ve altered it themselves if it wasn’t efficient. (the least effective)
  3. Highlight last quarter’s lack of resources to the project lead and say you’re happy to introduce technology to your colleagues to prepare them for the project ahead. (the most effective)
  4. Ask the project lead whether the team can have longer timescales, to ensure the work’s completed effectively.

       

 

Question 2

Monday 11:30 am 

In your mind:

There’s a huge volume of data to be entered manually here. There must be an easier way to do this. It could save me so much time which I could spend on my other tasks.

  1. Continue inputting the data and ensure that it’s done correctly by asking a colleague to check the data for accuracy. (the least effective)
  2. Spend your own time learning about how to use spreadsheets much more effectively, then utilise your new skills to improve the data entry process.
  3. Ask for help from a colleague who also uses spreadsheets and get them to show you some shortcuts to help save time. (the most effective)
  4. Seek help from your manager in setting up the spreadsheet more effectively to do the forecasting.

 

 

Question 3

Monday 3:45 pm

TO DO - Monday

  • Finalise client report
  • Quality check presentation
  • Integrate final data
  • Catch up call with client

In your mind:

Being off sick for a few days last week has slowed me down. I really don’t want to let the client down.

  1. Speak to your manager and explain that you may not meet the deadline and ask for their support and advice, and whether to inform the client (the most effective)
  2. Try to show initiative by working long hours to complete the deadline without needing to involve anyone else. (the least effective)
  3. Ask a colleague for their help in finishing the deadline and agree to help them out in the future in return
  4. Speak to the client about the risk to see if there’s a possibility of extending the deadline.

Question 4

Tuesday 9.15 am

TO DO - Tuesday

  • Carry out data analysis
  • Write client report
  • Update manager on project analysis
  • Delegate smaller tasks to new colleague to free up time

(you receive an email from your manager, Lizzie)

---------

Hi,

As you’re aware, we’ve had a new member join our team this week. As you’ve been here for several months now, I thought it’d be a good idea for you to provide some coaching and support to your new colleague. I’d like you to dedicate a good amount of your time to this so that they can fully settle into their new role and learn what’s required of them. Many thanks.

Lizzie

Manager

  1. Take time to introduce your new colleague to other team members, who can also help with their development, as you have limited time to spend with them. (the most effective)
  2. Agree to support your new colleague but clarify that they’ll shadow you as you complete your existing tasks. (the least effective)
  3. Agree to coach your colleague as the experience of managing another person will be good for your development
  4. Suggest you and your new colleague both meet with your manager to agree the areas for coaching, to ensure you still have time for your own work.

         

 

Question 5 

Tuesday 12.30 pm

(you receive an email from a Partner, Laura)

---------

Hi,

I know you’re currently working on a project, but there’s some extra work I need you to do for me by Friday. Is this okay?

Many thanks.

Laura

Partner

T - Revision Tuesday 7-10pm

W - Revision Wednesday 7-10pm

T - Revision Thursday 7-10pm

F - Revision Friday 7-10pm

M - Final Exam Monday 2-4pm

 

In your mind:

Taking on this additional piece of work would mean staying late in the office this week.

  1. I’ll ask a colleague to support me to get the work submitted by the deadline, which will mean I don’t have to work in the evenings.” (the most effective)
  2. “I can stay late throughout the week to complete the additional work and study over the weekend for the exam.”
  3. “I can’t take on additional work as I have an exam next week I need to revise for.” (the least effective)
  4. “I can prioritise the additional work, and pick up my existing work again after next week, as I need to study in the evenings.”Tuesday 4:45 pm

 

Question 6

(you receive an email from your Manager, Lizzie)

 ---------

Hi,

I just wanted to send a quick email regarding your review of the internal processes of the client. I understand there were three key departments you needed to review, and you’ve attended numerous meetings with the client to gain the data required. I hope these meetings have gone well and you managed to get all the information you needed. Please could you ensure your review is sent to me by close of business tomorrow.

Many thanks.

Lizzie

Manager

 

In your mind:

On reviewing this information again, I think there are opportunities to improve the process across the whole of the client’s business, not just in these three departments.

 

  1. Look beyond the three departments, and suggest improvements that could potentially benefit the client as a whole within your current review.
  2. Stick to the original brief and deliver a high quality review of the three departments, suggesting potential actions to improve their process. (the most effective)
  3. Speak to the project lead about widening the review to include other departments.
  4. Use your initiative and go and speak to other departments about their process and include this data in your review. (the least effective)

  

Question 7

Wednesday 10:30 am

(you received an email from the Project Lead, Hellen)

---------

Hi,

I’m aware that you’ve been working on reviewing a company that the client is considering acquiring.

I understand that over the past two weeks you’ve been reviewing and collating the data sent to you into a report outlining the pros and cons of the potential acquisition. However, we’ve now received another set of data and a list of questions from a new client stakeholder that need answering, which I’ve attached to this email.

Please can you review this new data and integrate it into your report in time for original deadline in three days, as well as respond to the client stakeholder questions.

Many thanks.

Hellen

Project Lead

In your mind:

There’s a lot more information in this new set of data and I can also see many mismatches between this and the original set of data.

 

  1. Ask for more support to re-work the analysis in the timeframe and answer the new stakeholder’s questions.
  2. Review the data and highlight the inconsistencies between the two data sets to the project lead, assess the risks and suggest how they could be mitigated in the timescales.
  3. Seek help from another colleague on the project to get their advice on resolving the data mismatches, and hope to complete the work by the deadline. (the most effective)
  4. Say nothing and show initiative by working out a way to resolve the inconsistencies and answer the question and still meet the deadline by working longer hours if needed. (the least effective)

 

Question 8

Wednesday 2.20 pm

(you receive an email from a Partner, Laura)

---------

Hi,

I just wanted to send a quick email to say thank you for all the hard work you put into the project. The client’s been in touch and spoke very highly of you and has asked for you to be involved in the pitch for more work with them next week, I will forward more details regarding this shortly.

See you later for the end of project celebration meal!

Many thanks.

Laura

Partner

Wednesday 8.00 pm

Hellen (Project Lead): “I’m glad the project is over. Take pro and not technical at all in they do. I hope I don’t have to work with them again anytime soon.”

 

In your mind:

  1. Speak to the Partner who’s arranged the meal and suggest that they may wish to speak to Hellen as you feel some of her comments are inappropriate.
  2. Discreetly take Hellen to one side and suggest that this is not the most appropriate way to express these concerns and they should speak to the Partner in the morning. (the most effective)
  3. Speaking to your manager at the dinner and ask them whether they think any action is required regarding the comments that Hellen is making, and if so, what is the best action to take.
  4. Say nothing as the project is now over, you’re all relaxed and celebrating and you don’t want to spoil the evening. (the least effective)

  

Question 9 

Thursday 10.40 am

(You receive an email from the client, Marshall Ltd.)

---------

Hi,

Just a quick message to say thank you for all the work you’ve done with us in South Africa over the past year. We’re really benefiting from the new technology you implemented here, it’s saving us time and money!

Regards

 

(You look at a poster on the wall, there is an event - VR/AR lunch and learn)

 

In your mind:

The technology would probably benefit the company as well. It’s a shame that we haven’t considered it yet.

  1. Wait and see whether an opportunity arises in the future to speak to management about your idea.
  2. Get in touch with senior managers to discuss the benefits of implementing this new system internally. (the most effective)
  3. Decide not to mention the idea internally, as you’re uncertain anything would come of it. (the least effective)
  4. Speak to your immediate colleagues about the idea to see what they think.

         

 

Question 10

Thursday 12.50 pm

(You receive an email from your manager, Lizzie)

---------

Hi,

Please can you use the analysis tool we discussed to provide some information for a client briefing meeting later this afternoon? It’ll take you about 3 hours to do so I know it’s tight on time.

Many thanks,

Lizzie

Manager

(The client Briefing Meeting will be at 4:00 pm)

In your mind:

If this was automated, then it may provide a stand-alone tool that the client could use themselves.

  1. Do the analysis, which is what your manager asked you to do, you don’t have time to do both that and the research for the new tool.
  2. Do the analysis yourself which you can present that afternoon. You have some time tomorrow where you can explore an automated option for next time. (the most effective)
  3. Do the research for the new stand-alone tool as you don’t have time to do both the analysis and the research for the new tool.
  4. Talk to your manager and ask which she would prefer you to do. (the least effective)

 

 

Question 11

Thursday 3.55 pm

Client Briefing Meeting 

In your mind:

This is my first initial client briefing meeting, I hope it goes well.

Thursday 4.20 pm

(The client interrupted you with a question) 

Client A: “Can I just interrupt you quickly. I don’t see how you come to that figure.”

Client B: “I do need to understand the relevancy of this information.”

(You then explain to the client)

Client A: “That’s not we looking for. I don’t see how that point is anything to do with this.”

In your mind:

  1. Listen carefully and seek to understand the objection by asking appropriate questions of the client the take the objections away and deal with them after the presentation.
  2. Clarify what the client’s concerns are, reiterate your points clearly and concisely and focus on finishing the presentation in the time allocated.
  3. Acknowledge the client’s objections and summarise your understanding of their issues, then ask if they’d like you to address them or consider them after the presentation in a follow up. (the most effective)
  4. Ask the client to share their questions and concerns at the end of the presentation, as many of their points may be covered by the content of the presentation you’ve yet to share. (the least effective)

  

 

Question 12

Friday 10.40 am

Lizzie: “So that takes us to the end of last month. Any questions on what are taking you through so far”?

Client A + B: “No”.

Lizzie: “Great. Should we take a quick 10-minute coffee break”?

Client A + B: “Sure”.

Lizzie (talk to you): “I am really sorry; I have to leave now. I understand that you never given a presentation to a client alone before, but I know that you familiar with the contents. So, would you be able to cover for me please”?

In your mind:

  1. “I’m not sufficiently experienced to handle the presentation alone – it might be best for the client if we reschedule”. (the least effective)
  2. “I’ll tell the client that I’ll do my best to deliver the remainder of the presentation, even though I have relatively little experience”.
  3. “I’ll explain what’s happened to the client and pick up the presentation where we left off. If there are any questions I can’t answer, I’ll tell the client I’ll find out for them”. (the most effective)
  4. “I’ll explain what’s happened to the client and apologise – I’ll ask if they’d like to reschedule to another time when you can attend and answer all their questions”.

 

 

Question 13

Friday 1.00 pm

(You receive a message from the Partner, Laura)

---------

Hi, happy Friday!

The client requirements have changed for the project team you’re on as they need more help over the next two weeks. As you know, the rest of the team are going to an industrial site on Sunday so please can you join them?

Laura.

 

In your mind:

I have my final exam coming up and it is a requirement to pass it or lose my job!

  1. Speak to your manager to see if they could ask the project lead to find an alternative colleague to go to the site as you have an exam coming up.
  2. Ask the project manager if you could go to the site and support the project after your exams. (the most effective)
  3. Decline the opportunity of going to the site and work virtually on the project whilst concentrating on your exam revision. (the least effective)
  4. Take the opportunity to go to the site, and revise during your free time as much as you can.

 

Question 14

Friday 6.00 pm

Team:I’m really looking forward to the weekend – we’ve all had such a busy week! Does anyone fancy a drink?

(You ask a colleague)

Your colleague: “I can’t come and join you, I’ve got some work to do for the meeting on Monday. I’ve just sent an email from my manager.”

In your mind:

  1. “I’m heading out for a drink with the team now but don’t worry, I’ll help you with it on Monday”.
  2. “Come out for a drink with the team and you can deal with it on Monday morning”. (the least effective)
  3. “Come on everyone, let’s stay behind and help her out – it’ll take far less time if we all do it together”. (the most effective)
  4. “Come out for a drink with the team and I’ll help you with it on Saturday instead”.

         

 

 

 

 

 

 

Test Solutions

 

No solutions currently provided.