Career Insider Situation Judgement Aptitude Test 0001

Question 1

Your manager Nicola has invited you to attend an industry update event after work today. It will host some key speakers in the Professional Services industry. However, you are due to attend a barbeque with your family.

What do you do?

Please RANK ORDER the options below, with 1 being how you are most likely to do and 5 being how you are least likely to do:

  1. You inform Nicola that you already have plans tonight. You ask her to send a summary of the talks.
  2. You change your plans and accept Nicola’s invitation. You are really keen to go to the talk as it will be a great opportunity to learn more about your industry.
  3. You re-arrange your commitments so that you can attend one of the talks. This is a good chance to keep up to date with what is happening in the Professional Services industry.
  4. You offer to attend some of the talks, but you leave early so you can still attend the barbeque. It could be interesting to hear more about the Professional Services industry.
  5. You decide not to go to the talks. You feel it is more important to honor your existing commitments.

 

Question 2

The following morning, you receive an email from Raphael in the Internal Communications team. He asks if you would be interested in writing a short article about your business area for a monthly bulletin that is sent throughout the organisation.

How do you respond?

Please RANK ORDER the options below, with 1 being what you are most likely to do and 5 being what you are least likely to do:

  1. You accept it immediately. The article is an exciting opportunity to learn more about your business area and promote the work they do.
  2. After some consideration, you decline. Instead, you suggest a colleague who has been with the company for longer and knows more about the business area.
  3. You consider the opportunity and decide to write the article. It will be a good way for you to build up your knowledge.
  4. You reply that you are interested in writing an article, but would prefer to write about an area in which you are more knowledgeable.
  5. You ask for more information about the company so you can ensure the article meets what Raphael wants.

Question 3

A few weeks later, on Friday morning, the bulletin goes out to the business. Later that day, you are supporting a colleague, Rosa, with managing a client relationship. You receive a call from the client, Ajay, who is unhappy with the service they received from one of your colleagues. He wants a resolution before the end of the day. Rosa, who originally dealt with Ajay, has gone home and will not be back until Monday.

What do you do?

Please RANK ORDER the options below, with 1 being what you are most likely to do and 5 being what you are least likely to do:

  1. You work with Ajay to understand his concerns. You love taking responsibility for trying to resolve a client’s problems.
  2. You inform Ajay that Rosa is unavailable and advise when would be best to call back on Monday. You do not want to make any false promises to the client.
  3. You pass it on to a more knowledgeable colleague who is better placed to deal with the issue immediately. Though it is not your responsibility, you want to help the client resolve their issue.
  4. You ask Ajay to wait whilst you talk to Nicola about how best to resolve the issue. You want to give him a good level of service, but are unsure how best to do this.
  5. You politely explain that Rosa is not in the office and offer to get her to call Ajay on Monday. She will be in the best position to help him. 

Question 4

Ajay’s issue has been resolved and it is the start of a new week. You have learned a lot about the business and its processes by supporting your colleagues. You are now ready to join your first project. Your first task involves reading through a proposal for a new investment proposition for clients, when you notice that it may have a negative impact on a specific group of clients. Though the proposal could be overhauled to fix this, it would be costly and set the proposal back several weeks.

What do you do?

Please RANK ORDER the options below, with 1 being what you are most likely to do and 5 being what you are least likely to do:

  1. You explain the issue to Nicola. You understand the costs of changing the proposal, but believe that all the clients should be able to benefit from the new investment proposition.
  2. You discuss the proposal with a colleague, to see if they have noticed any issues with the planned new investment proposition. Given the disruption any changes to the proposal would cause, you are keen to get a second option.
  3. You contact the person responsible for the proposal, to discuss the impact of the proposition on the difference groups of clients. You want to understand more about the decision before suggesting a potential costly alternative.
  4. You think it is best to see how the proposal works in practice before sharing your thoughts. The costs to make your changes will be unnecessary if the investment proposition is successful.
  5. You write down some of your ideas about how the issue could be resolved, and research the financial opportunities of including the group of clients.

Question 5

A few days into your first project, decisions have been made about the proposal and all is going well so far. However, you notice your team members are getting frustrated with one of the systems being used to model investment propositions.

What do you do?

Please RANK ORDER the options below, with 1 being what you are most likely to do and 5 being what you are least likely to do:

  1. You email Nicola with your thoughts about the system. She can decide whether improvements are required.
  2. You focus on the project you have been given. It is more important to get your work done.
  3. You approach Nicola to share a few suggestions to improve the system. You know the system could be made more efficient for the future.
  4. You make a note of your experiences to take to Nicola after the project is finished.
  5. You draw up some ideas to take to Nicola, outlining how things could be changed. You love finding new ways to make existing processes more efficient. 

Question 6

You are now nearing completion of the project, and it is in the critical final stages. At the same time, a group of new joiners enters the same program as you. You are asked if you have time to welcome them to the company and answer any questions they might have.

How do you respond?

Please RANK ORDER the options below, with 1 being what you are most likely to do and 5 being what you are least likely to do:

  1. You re-schedule a meeting and propose a time later that week, where you will have more time to answer their questions.
  2. You ask another member on the project to take on some of your work so that you can meet the new joiners.
  3. You immediately accept but you inform them that you will only be able to meet them briefly.
  4. You inform them that the project is of critical importance, but share some of your experiences in an email, as you won’t be able to welcome the new joiners in person.
  5. You offer to meet them another time when you have more availability in your schedule. The project is too important to the company.

 

Question 7

Feedback from the new joiners is positive and they seem to be settling into the business. The morning after, Farah, one of your team members, comes to you with a request. She is due to give the final presentation on the project to your peers next week and is in the early stages of creating it. She comes to you with a very basic first draft and asks you for your opinion.

What do you do?

Please RANK ORDER the options below, with 1 being how you are most likely to do and 5 being how you are least likely to do:

  1. Reassure Farah that the presentation looks good, and provide generic suggestions on how to make a presentation impactful. You want to reassure her that the presentation is of good quality.
  2. Concentrate on one or two key improvements that Farah could make. You want to make the presentation the best it can be, but you don’t want Farah to have to completely change what she has done.
  3. Identify areas she could improve and provide constructive feedback. Though it may discourage Farah, you naturally spot opportunities to improve the presentation and want to share these ideas.
  4. Focus on the positive parts of the presentation to give Farah encouragement. Highlighting areas for improvement will only undermine her confidence.
  5. Ask Farah how she feels about the first draft and discusses whether you agree with her view. You are happy to share your suggestions, but want her to specify which areas to focus on.

 

Question 8

Farah’s presentation went well, and the previous project was a resounding success! You are on to your next project, writing a report for a client and have four weeks left to finish it. Things are progressing well when the client asks you if it is possible to have the work completed in two weeks instead.

What do you tell them?

Please RANK ORDER the options below, with 1 being how you are most likely to do and 5 being how you are least likely to do:

  1. You agree to the new timescale and quickly re-organise your schedule. Re-arranging some of your other work to meet their request energises you.
  2. You ask Nicola if she can support your workload to meet the revised deadline. It will be challenging, but you believe it is possible.
  3. You propose a new deadline of three weeks’ time. This will still be challenging for you but will be better for the client.
  4. You explain that you can meet the new deadline, but will need the client’s help to speed up some parts of the work. You can adapt your schedule to accommodate these changes.
  5. You inform your client that this isn’t a realistic time frame. You recognise that bringing the deadline forward could undermine the quality of your work.

 

 

 

Test Solutions

Question 1

Suggested solution (most likely – least likely): C, B, D, A, E

Question 2

Suggested solution (most likely – least likely): C, A, E, D, B

Question 3

Suggested solution (most likely – least likely): A, C, D, B, E

Question 4

Suggested solution (most likely – least likely): C, E, B, A, D

Question 5

solution (most likely – least likely): E, C, A, D, B 

Question 6

Suggested solution (most likely – least likely): A, E, C, D, B

Question 7

Suggested solution (most likely – least likely): C, E, B, A, D

Question 8

Suggested solution (most likely – least likely): A, B, D, C, E